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Replacement Policy

Received a damaged or defective item? Message us on WhatsApp within 7 days of delivery with a photo or unboxing video and we will send a replacement at no cost. We do not accept returns or …

Last updated 9 October 2026

Overview

Received a damaged or defective item? Message us on WhatsApp within 7 days of delivery with a photo or unboxing video and we will send a replacement at no cost. We do not accept returns or exchanges for other reasons.

What is covered

  • Items that arrive damaged, torn or stained
  • Items with a manufacturing defect
  • Wrong item or wrong size sent by us

How to ask for a replacement

  1. Message us on WhatsApp or email within 7 days of delivery.
  2. Share your order number and a clear photo or unboxing video of the issue.
  3. We will confirm and send a replacement at no extra cost.

What is not covered

We do not accept returns or exchanges for change of mind, size or colour preference. Please check the size chart before ordering.

Still have a question?

Our team replies within one working day. For quick help, message us on WhatsApp.